We offer a signature required delivery option at checkout at no extra cost. Our courier will obtain a signature from someone at the delivery address only. If no one is available to sign, the courier will attempt redelivery of the package on another date.

Please note that we are not responsible for lost or stolen packages and cannot be held liable for any reimbursement cost for parcels shipped without signature service added during checkout. We will, however, do everything we can to assist you. Parcels sent without a signature service will be left in a safe place without obtaining signature.

We always recommend that you ship to a secure delivery address, and preferably one where someone is available to receive your package directly.

Emme Parsons provides free standard shipping for all United States orders of $250 USD or more. Customers will receive their orders in 1–5 business days (Monday-Saturday delivery). These delivery timeframes only apply to US addresses within the contiguous 48 states. As a guide FedEx states Home Delivery transit time can be between 1-5 business days. We also offer expedited shipping for an additional charge, with delivery within 1–3 business days.

Orders for in-stock items cannot be edited or canceled once placed.

During sale periods we experience a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received based on product availability. If you have any questions please contact our customer support team by emailing orders@emmeparsons.com.

Please note that the expedited shipping method delivery timeframes do not include order processing time. We aim to dispatch all orders placed before 12:00 PM EST the same business day. Orders placed on Friday after 12:00 PM EST will begin processing the following Monday. Transit times do not include Sunday or holidays.

United States customers may initiate a return or exchange within 14 days of delivery by accessing our domestic returns portal: https://emmeparsons.loopreturns.com/#/ 

Returns under $1,000 will incur a $15 restocking fee, and returns over $1000 will incur a $40 restocking fee which will be deducted from the refund. 

Sale items are eligible for exchange or store credit only. 

Final Sale items are not eligible for return, exchange, or store credit.

In the course of returning an item at https://emmeparsons.loopreturns.com/#/, it is possible to indicate that you wish to make an exchange for a different size. Please follow the instructions on our return portal to initiate an exchange. Please note that we will not be able to process your exchange order until the original order is returned and processed. To ensure that the item you want is in stock, we recommend opting for an Instant Exchange. A $1 hold will be placed, and an exchange order will be created immediately. If the return item has not been received as “in-transit” within the return window of 14 days, the card on file will be automatically charged.

US customers that opt out of Instant Exchange can choose to do a regular exchange without adding card information but we cannot guarantee that the item you want is in stock.

Shipping rates vary by destination and order value and are presented at checkout.

Australia & New Zealand
Orders under $500 — $15
Orders $500 and above — Complimentary

United Kingdom & Ireland
Orders under $400 — $10
Orders $400 and above — Complimentary

European Union
Orders under $500 — $30
Orders $500 and above — Complimentary

Hong Kong & Singapore
Orders under $600 — $40
Orders $600 and above — Complimentary

Canada
Orders under $400 — $12
Orders $400 and above — Complimentary

Rest of World
$50 flat rate

International customers must initiate their return within 14 days of delivery by accessing our international returns portal: https://returnsportal.shop/emme-parsons

Returns under $1,000 will incur a $40 restocking fee, and returns over $1000 will incur a $80 restocking fee which will be deducted from the refund.

Exchanges are not available for international orders. To receive a different item, please return the original purchase and place a new order.

Sale items are final sale and are not eligible for return, exchange, or store credit.

All returns are inspected and must meet the following conditions:

Items must be unworn, with no signs of use.

Footwear must be returned in the original, undamaged shoebox, with the duster included.

Shoes should be tried indoors on a protected surface.

Returns showing worn or scuffed soles will not be accepted.

Discounts cannot be applied retroactively and may not be combined with other offers.

We do not offer price adjustments on previous purchases.